Frequently Asked Questions
How does the Up and Under Linen & Mattress Protector work?
The Up and Under Linen & Mattress Protector is placed over the fitted sheet and tucked in place using the tuck-in sides.
The child sleeps on the terry towelling surface and covers him/herself with the attached smooth TENCEL top sheet. The top sheet can be fixed in place over the body using the adjustable-size press studs. This means that your child is sleeping between the two surfaces, creating a barrier between him or her and all other bedding.
What is the Up & Under made of?
Underneath: a soft, silent and super absorbent natural cotton terry sleep surface, with large draw sheet style tuck-in sides for extra stability.
On top: a double sided waterproof cover sheet with smooth polyester on one side and natural hygiene based eucalyptus fibre TENCEL® for a silky soft luxurious feel.
Is it noisy or sweaty?
No! There is no plastic, rustling noise and no sweatiness with the Up & Under or our range of mattress and pillow protectors (due to the extra soft breathable sleep surface).
Why do you suggest purchasing 2 Up & Under Protectors?
We suggest you have 2 Up & Under Protectors on hand so that you have a second one to use should your child wet the bed midway through the night. Kids often wet the bed twice in one night, and there’s nothing worse than not having a second Up & Under on hand on these occasions.
Can I use the Up & Under with an electric blanket?
Yes, the Up and Under Linen & Mattress Protector is safe to use with electric blankets.
Can I use the Up & Under with a bed wetting alarm?
Yes, it is safe to use the Up and Under Linen & Mattress Protector with your child’s bed wetting alarm. Please read more on our blog page.
Do you offer free shipping?
Yes, free shipping applies to your order.
Is there a product warranty?
Yes, there is a 2 year warranty.
How is my order packaged and posted?
Your order is posted in a durable, tough bag or plastic sleeve for in-transit protection and delivered via Australia Post, usually between 3-7 business days. You can request a tracking number from us to track your delivery through Australia Post tracking service.
What forms of payment do you accept?
You are fully protected when shopping online with us, as your debit or credit card details are not seen by us. Your payment is made via PayPal, which is a trusted and secure site. PayPal accepts payment from all major credit cards. Their payment process is heavily encrypted to protect your information.
When will my order be delivered?
Allow 3-7 business days for your order to arrive, however the high demands on Australia Post deliveries during peak times may result in delays beyond the usual delivery time.
Do I need a fully fitted mattress protector as well as the Up & Under?
We recommend using a fully fitted mattress protector along with your Up and Under Linen & Mattress Protector for maximum mattress protection. This is not essestial, however, it is good to have that added security in case there is too much movement through the night.