How does the Up and Under Linen & Mattress Protector work?
The Up and Under Linen & Mattress Protector is placed over the fitted sheet and tucked in place using the tuck-in sides.
The child sleeps on the terry towelling surface and covers him/herself with the attached smooth TENCEL top sheet. The top sheet can be fixed in place over the body using the adjustable-size press studs. This means that your child is sleeping between the two surfaces, creating a barrier between him or her and all other bedding.
What is the Up & Under made of?
Underneath: a soft, silent and super absorbent natural cotton terry sleep surface, with large draw sheet style tuck-in sides for extra stability.
On top: a double sided waterproof cover sheet with smooth polyester on one side and natural hygiene based eucalyptus fibre TENCEL® for a silky soft luxurious feel.
Is it noisy or sweaty?
No! There is no plastic, rustling noise and no sweatiness with the Up & Under or our range of mattress and pillow protectors (due to the extra soft breathable sleep surface).
Why do you suggest purchasing 2 Up & Under Protectors?
We suggest you have 2 Up & Under Protectors on hand so that you have a second one to use should your child wet the bed midway through the night. Kids often wet the bed twice in one night, and there’s nothing worse than not having a second Up & Under on hand on these occasions.
Do I need a fully fitted mattress protector as well as the Up & Under?
We recommend using a fully fitted mattress protector along with your Up and Under Linen & Mattress Protector for maximum mattress protection. This is not essestial, however, it is good to have that added security in case there is too much movement through the night.
Can I use the Up & Under with an electric blanket?
Yes, the Up and Under Linen & Mattress Protector is safe to use with electric blankets.
Can I use the Up & Under with a bed wetting alarm?
Yes, it is safe to use the Up and Under Linen & Mattress Protector with your child’s bed wetting alarm. Please read more in blog here.
Why don’t you charge GST?
The Australian Tax Office classifies our products as health/medical aids, permitting us to sell our products without charging GST.
Is there a product warranty?
Yes, there is a 2 year warranty.
How is my order packaged and posted?
Your product is posted in a durable tough bag or plastic sleeve for in-transit protection and delivered via Australia Post, usually between 6 to 12 working days. You can request a tracking number from us to track your delivery through Australia Post tracking service.
What are your postage and handling charges?
To help make this product affordable the delivery fee remains $12.00 Australia wide.
What forms of payment do you accept?
- PayPal where you can also choose to make a Visa, MasterCard or Savings account payment.
- Direct bank transfer.
Please make your selection at the checkout.
Is my online payment secure?
You are fully protected when shopping online with us as your credit card details are not seen by us, as payment is made via PayPal, which is a trusted and secure site. Their payment process is heavily encrypted to protect your information.
You can also opt to pay via direct bank transfer using your secure online banking app.
When will my order be delivered?
Please allow 6-12 working days for your order to arrive, however the high demands on Australia Post deliveries during peak times may result in delays beyond the usual delivery time.